Service Agreement

Copyright Notice:  Pipas Imagery is the exclusive copyright holder of the image. Full image rights are not sold or granted, clients only receive licenses. Licensing may be obtained for various applications of images, please refer to Photo Rights and Usage for Real Estate Photography.

Photo Rights and Usage for Real Estate Photography:  The original agent/client who paid for the service has permission to use the images on any electronic or printed form of advertisement for the promotion of that property. The licensing agreement is valid only for the duration the home/property is listed for sale and cannot be reused without specific written permission from Pipas Imagery. The agent however, may continue to use those photos for personal marketing and branding (website and electronic advertisements) as a courtesy from Pipas Imagery. Pipas Imagery must be made aware, credited, and compensated for any printed publication not owned by the agent prior to use (ie. Home and Land Magazine, Commercial, Real Estate Website, etc.).

Agents/clients may not sell any images for any reason to any third party, especially to another agent who takes over an expired, withdrawn, or cancelled listing. Image licenses are non-transferable.

Pipas Imagery reserves the right to re-license the original photos once the listing is sold/cancelled/expired. If an agent does not want their listing photos re-licensed, they must make that known prior to the photoshoot and can discuss purchasing exclusive photo rights at that time.

Failure to pay for the images will result in a copyright infringement/violation. You will be asked to remove the image from any electronic or printed form of advertisement within 24 hours. Failure to stop using them will result in legal action.

Once photos have been delivered, the agent and/or homeowner may not make any digital alterations, editing, or “photoshopping” to the photos unless to crop the images. If there is an issue or concern with editing or photos please contact Pipas Imagery, but do not make alterations as this is a violation of copyright.

“Community shots” such as golf course, clubhouse, fitness centers, subdivision signs, etc., may be used and distributed to different agents at the same time. Pipas Imagery retains all rights to every photo and therefore these shots are stock images. Agents/clients who choose to purchase the community/amenity package may choose a single license for that property or a long-term license to use those images in any future listing in that community. *After all it is better to have the same standard shots across several listings in a specific community, letting the specific property shine for itself.

Expectations of Agent/Owner: Agents and homeowners are expected to have the property cleaned and staged prior to the photo shoot. If the property is not ready to be photographed you should make every effort to reschedule 24 hours prior to the shoot. Pipas Imagery is not responsible for staging, cleaning, decluttering, or landscaping and there is by no means an obligation by the photographer to do these actions. View the Property Prep list on our website.

Cancellation and Rescheduling Policy: By scheduling service you affirm that the property is ready for photos to be taken.  You also understand that we charge a $25 service fee when we must return to a property in which it is not our fault.  This includes, but is not limited to: property not ready, staging incomplete, construction, agent/owner not home, no key in lockbox, etc. This does include partial photo shoots where the exterior may not be ready or certain rooms are incomplete and the photographer is required to return.  We also understand things come up or may change but if a property is rescheduled or cancelled within 48 hours of the scheduled shoot time, there will be a $50 fee. Any shoot rescheduled twice or more within two separate 48 hour periods will be subject to an additional fee equal to 50% of the package amount and will result in the last available spot on the next schedule. Any cancellation within 2 hours of the shoot or once the photographer has arrived will be subject to 100% of the package amount.

Weather Policy: We photograph in all-weather except for rain. If rain is present the client will be given the option to reschedule at no additional charge. However, the weather should be evaluated several days prior to the shoot to prevent any rescheduling. The weather policy does not cover rescheduling or cancelling under 24 hours due to cloudy weather or lack of sun (rain must be present in order for the fee to be waived).

Photo Guarantee: Pipas Imagery will make every effort to ensure the final images are of high quality and represent the property in the best way. Sometimes however, an agent/homeowner may feel these images do not meet those expectations. In this case, Pipas Imagery will work closely with the agent/homeowner to correct the issue and photos. A reasonable amount of re-editing will be performed at no additional cost. If a return trip is requested due to issues in the photos regarding decluttering, additional photos not specifically requested prior to shoot, or other aspects that are not directly the responsibility of Pipas Imagery, there will be a charge. A return/reshoot fee of $50 plus $5 per additional photo requested will be charged to the agent/client, unless it is the direct responsibility of the photographer where then there will not be a charge (ie. missing specific shot requested prior to shoot). Everyone has a different idea of their “best photo” but prior to hiring Pipas Imagery, please carefully review the portfolio as there will be no refunds issued to clients who are not happy with the “style” of photography.

Delivery of Photos and Storage: For most standard shoots, Pipas Imagery strives to delivery in 24 hours. Some photo shoots of larger properties or with extensive editing/special requests, such as luxury, twilight, and aerial videography may take up to 48 hours. Pipas Imagery will also maintain a photo backup and provide access to the final images for up to 60 days after the photos are delivered to the client via download link. After 60 days, Pipas Imagery cannot guarantee the photos will be available, however if they are there will be a $25 retrieval fee if client requests another copy. It is highly recommended to download the photos immediately after receiving the final download link as this will ensure no future issues.

Travel Surcharge: There is no travel fee for properties located within 40 miles of 32068. Properties outside of these areas are subject to a minimum travel fee of $25 depending on distance. A larger travel surcharge will be assessed for properties significantly out of that.

Right to Refuse: Pipas Imagery reserves the right in its sole discretion to refuse service at any time for any reason. At any time, Pipas Imagery can terminate the relationship with or fire a client for overdue invoices, poor communication, or unreasonable requests.

Payment: Payment is required the day photos will be released for download. Failure to pay by day 7 will result in a 2% fee of the total that will be assessed every day until the invoice is paid in full. Failure to pay an invoice past due of 14 days or more will result in cease and desist order.

By visiting or using any website owned by Pipas Imagery, or by hiring to provide photographic services, you are agreeing to be bound by these terms and conditions. You are also acknowledging that such agreement constitutes a binding contract between you and Pipas Imagery.

If you do not wish to be bound by these terms and conditions, please do not visit or use Pipas Imagery Website, www.pipasimagery.com, or the photographic services of Pipas Imagery.

Pipas Imagery retains the right to change the above terms at any time without notice.